Shipping and Delivery

Shipping and Delivery Policy

At ONYX Furniture, we are committed to delivering your order efficiently and securely. This Shipping and Delivery Policy outlines the key details regarding our shipping process.

Shipping Coverage

• We ship across [mention locations, e.g., India, the US, or globally].
• Delivery is available to both urban and rural locations; however, certain remote areas may have limited serviceability. Please contact us at [support email/phone number] if you have any concerns about your location.

Shipping Charges

1. Standard Shipping:
   • For orders above [mention threshold, e.g., ₹10,000], shipping is free.
   • For orders below this amount, a nominal shipping fee of [mention charge] applies.
2. Custom Orders:
   • Customized or made-to-order items may incur additional shipping charges based on size, weight, and delivery location. These charges will be clearly communicated during checkout.

Delivery Timelines

1. Standard Products:
   • Orders are typically delivered within [mention timeframe, e.g., 5–7 business days] of dispatch.
2. Custom or Made-to-Order Products:
   • Customized items may take [mention timeframe, e.g., 15–30 business days] for delivery, depending on the complexity of the order.
3. Dispatch Notification:
   • Once your order is dispatched, you will receive a confirmation email with tracking details.

Order Tracking

• You can track your order using the tracking link provided in your confirmation email.
• If you experience any issues tracking your order, feel free to contact us at [support email/phone number].

Delivery Process

1. Inspection at Delivery:
   • Please inspect the package upon delivery. If there is visible damage to the packaging, note it with the delivery personnel before signing.
2. Failed Delivery Attempts:
   • If delivery is unsuccessful due to incorrect address details or unavailability of the recipient, the courier will attempt re-delivery. After [mention number of attempts, e.g., 2 attempts], the package will be returned to us. Additional shipping charges may apply for re-shipment.

International Shipping (If applicable)

• International shipping is available to select countries. Customs duties, taxes, and import charges are the responsibility of the customer and may vary by destination.

Delayed Delivery

• While we strive to meet our delivery timelines, unforeseen circumstances like natural disasters, strikes, or logistical challenges may cause delays. We will notify you promptly in such cases.

Damaged or Missing Items

• If your order arrives damaged or with missing items, please contact us within [mention timeframe, e.g., 48 hours] of delivery with photos of the product and packaging.
• We will investigate the issue and arrange for a replacement or refund as necessary.

Contact Us

For any shipping or delivery-related inquiries, reach out to us at:

• Email: sales@onyxfurniture.in

We appreciate your trust in ONYX Furniture and are committed to delivering your orders with care and precision.