Cancellation and Returns

Cancellation Policy

At ONYX Furniture, we aim to provide the best shopping experience for our customers. We understand that plans can change, so we have a straightforward cancellation policy in place to assist you.

Order Cancellation

1. Before Shipping:
   • Orders can be canceled within 24 hours of purchase without any charges.
   • If you wish to cancel your order after 24 hours but before it has been shipped, please contact our customer support team at [support email/phone number].
   • A cancellation fee of [mention percentage or amount, if applicable] may apply.
2. After Shipping:
   • Once an order has been shipped, it cannot be canceled. However, you can initiate a return after receiving the product. Please refer to our Refund Policy for more details.
3. Custom Orders:
   • Cancellation of customized or made-to-order products is not permitted once the order is confirmed, as these items are tailored specifically for you.

How to Cancel Your Order

To cancel your order, please email us at [support email] with your order details or call us at [support phone number]. Our team will guide you through the process.

Refund Policy

Your satisfaction is our priority at ONYX Furniture. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

1. Returnable Products:
   • Products must be returned in their original condition, including packaging, tags, and accessories.
   • Returns must be initiated within [mention time period, e.g., 7 days] of delivery.
2. Non-Refundable Products:
   • Customized or made-to-order products are non-refundable.
   • Products that show signs of use, damage, or alteration by the customer are not eligible for refunds.

Refund Process

1. Inspection:
   • Once we receive the returned item, it will be inspected to ensure it meets the refund eligibility criteria.
2. Refund Approval:
   • Upon approval, the refund will be processed within [mention time period, e.g., 7-10 business days].
   • Refunds will be issued to the original payment method.

Shipping Costs

• Original shipping charges are non-refundable unless the return is due to a defect or an error on our part.
• Customers are responsible for return shipping costs unless otherwise stated.

Defective or Damaged Products

• If you receive a defective or damaged product, please contact us within [mention time period, e.g., 48 hours] of delivery with supporting images.
• We will arrange for a replacement or refund as per your preference.

Contact Us

If you have any questions about cancellations, returns, or refunds, please reach out to us at:

• Email: sales@onyxfurniture.in

We’re committed to making your shopping experience smooth and hassle-free.